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Growing Alabama Bakery Trusts Firebird Artisan Mills to Help Them Do What They Do Best: Excellent Service to Gluten-Free Customers

Firebird Artisan Mills works with a wide variety of customers, and our passion is helping to solve their problems when it comes to gluten-free products.

That’s why we were excited when we met the Mason Dixon Bakery, a rapidly-growing gluten-free business in Alabama. Owners Ashley and Taylor Ramirez have high standards for their customers and a commitment to serving their gluten-free community.

Mason Dixon logo“When I first spoke with Taylor and Ashley, their passion for the gluten-free industry was apparent,” said Firebird’s Zak Matthews. “We jumped right in to identify where they were expanding and how Firebird could help them streamline their processes. As we talked about ways to help them save time and money was pre-blending their recipes.

“Our closed-loop system ensures 100% safety for customers,” Zak explained. “It allows us to deliver a recipe-ready mix to Mason Dixon. It streamlines their processes and gives them freedom to focus on what they do best.” This solution was a natural fit.

Taylor replied, “Working with Firebird helps our business. Having them blend ingredients allows our bakers to bake instead of ordering pallets of numerous flours and having to spend time mixing. The bakers can now purchase the end mix and spend their time baking the finished product.”

“Our Firebird experience has been great,” Taylor added. “They are very responsive and we can always get in touch. The customer service has been stellar. With a few different options in the flour market, you have to be able to differentiate yourself from competitors with excellent customer service and Firebird did just that.”

Investigation, service, and an understanding of quality and business integrity has forged a great partnership between Firebird and Mason Dixon. Firebird Artisan Mills looks forward to many more projects with the Mason Dixon Bakery and continuously growing the relationship between the two companies.

Everyone needs a partner they can trust to help evaluate their business. We’d like to be yours. Contact us today at news@firebirdmills.com  if you are looking to streamline your processes.